UK energy firms using debt collectors despite coronavirus agreement

UK energy firms using debt collectors despite coronavirus agreement

Energy suppliers are still continuing to use debt collection companies, to chase unpaid bills after promising households during the coronavirus pandemic payment plans.

However, households and small businesses with outstanding balances are still being targeted by debt collectors. Furthermore, with the standard warnings, that action will be taken, if they don’t pay their bills.

A debt collector on behalf of Shell Energy warned one customer, that arrangements for a doorstep collector to visit their home, for an outstanding balance of £78.51, would be the next move.

It warned that Shell Energy would share the account holder’s details with credit reference agencies which could hurt their ability to switch energy supplier, apply for a mortgage or borrow money.